Shipping policy

Shipping Policy  
All orders from House Of September are shipped from our primary warehouse in Jaipur, Rajasthan. We deliver across PAN India using a combination of our inhouse logistics network and trusted thirdparty courier and postal partners.

For retail orders, we aim to dispatch and deliver within 7–9 business days of receiving the confirmed order and payment. Deliveries are attempted between 10:00 AM to 6:00 PM, Monday to Friday (excluding public holidays and national festivals).

For bulk, corporate, or customized orders, delivery timelines depend on various factors including the size of the order, destination city, courier availability, and the complexity of personalization involved. Any geopolitical issues, weather conditions, courier constraints, or force majeure situations may add to the timeline. We always strive to keep clients updated in such events.

Delivery of Products  
Our delivery partners are instructed to attempt delivery at the address provided at checkout. Please ensure that the address, pin code, and contact number are accurate to avoid failed deliveries. Once shipped, tracking details are shared with you for transparency.

Orders will require a signature or OTP confirmation upon delivery. If the parcel is received by someone other than the customer at the given address, it will be deemed delivered.

House Of September is not liable for delays caused due to:

 -Incomplete or incorrect delivery addresses  
 -Remote or restricted serviceable locations  
 -Lack of response from the recipient at the time of delivery  
 -Delivery refusal by the recipient  
 -National holidays, local strikes, or courier route disruptions  

In such cases, customers may be contacted to coordinate redelivery, which may incur an additional charge depending on the location and courier policies.

Damage, Shortages or Loss in Transit  
Each hamper is qualitychecked and securely packed to ensure safe transit. However, if your package arrives damaged or with missing items:

1. Please take clear photographs of the package and product immediately upon receipt.
2. Report the issue to our customer care team within 12 hours of delivery via the Contact Us page on our website or email.
3. Ensure any visible damages or missing items are clearly marked and acknowledged on the delivery receipt (Proof of Delivery) and returned to the courier person, if applicable.

Our team will assess the situation and provide a resolution, which may include a replacement, store credit, or refund — as deemed appropriate.

Please note: We do not accept liability for damage after the product has been accepted and opened without proof of issue at the time of delivery.

Shipping Charges  
Shipping and handling rates are calculated at checkout based on the weight, size, packaging, and delivery destination of your order. These rates are displayed transparently before payment is completed.

Bulk orders may be eligible for special shipping rates or free delivery, depending on the volume and delivery pin code, or any cases of special urgent requests.

Missed Deliveries & Reattempts  
If no one is available to receive the package during the first delivery attempt, most courier partners will reattempt delivery up to two more times. If delivery continues to fail, the parcel may be returned to us. In such cases, the customer will be responsible for reshipping costs on actuals.

Exceptions & Non Serviceable Areas  
While we ship to most locations across India, certain remote areas may not be serviceable by our logistics partners. In such cases, our team will connect with you post order to explore alternate arrangements or issue a refund if delivery is not feasible.

If you require urgent deliveries, special handling, or pin code verification before placing an order, please reach out to us via our Contact Us page.